FAQs
🌟 Welcome to Eazyvacuum
Find quick answers about ordering, customization, payments, and delivery for our fresh & premium cakes.
🎂 Ordering & Product Details
Q: How do I place an order?
A: Browse our cake collection, select your desired size and flavor, add to cart, and complete secure checkout. It’s simple and quick!
Q: Do you offer different flavors and sizes?
A: Yes! We have a wide range of flavors, designs, and sizes for birthdays, events, or casual treats. Check each product page for complete details.
Q: Can I request a custom cake?
A: Absolutely! Share your theme, flavor, size, or inspiration images — our team will bring your idea to life.
Q: How early should I order my cake?
A: For standard cakes, order at least 24 hours in advance. For custom-designed cakes, 2–5 days’ notice is ideal depending on complexity.
Q: What if the cake I want is unavailable?
A: Some items may be temporarily out of stock. Contact us and we’ll suggest alternatives or inform you of restock timing.
Q: Can I modify or cancel my order?
A: If your cake is not already prepared or in production, we will assist with changes or cancellations.
🚚 Delivery & Pickup
Q: Do you provide delivery?
A: Yes! We offer delivery within our service area, and charges may vary based on location.
Q: How long does delivery take?
A:
• Regular Cakes: Same-day or next-day delivery
• Custom Cakes: 2–5 days depending on design
You’ll receive updates once your order is confirmed.
Q: Can I schedule delivery for a specific time?
A: Yes — choose your preferred delivery date and time window at checkout.
Q: What if my cake arrives damaged or incorrect?
A: Contact us within 24 hours with photos — we’ll replace or resolve the issue immediately.
💳 Payments
Q: What payment methods do you accept?
A: We accept major Debit/Credit Cards and other secure digital payment methods available at checkout.
Q: Is checkout secure?
A: Yes — all transactions are encrypted and handled through trusted, secure payment systems.
Q: Which currency will I be charged in?
A: All transactions are processed in the local currency shown on our website.
🔁 Returns, Refunds & Cancellations
Q: Do you accept returns?
A: Due to the perishable nature of cakes, returns are not accepted once delivered.
However, if there is a quality or delivery issue, we will replace or resolve the matter immediately.
Q: Can I get a refund?
A: Refunds are applicable only for orders canceled before preparation or for verified issues with the product.
Q: Can I change the cake flavor or design after ordering?
A: Yes — if production has not begun, we’ll be happy to assist with modifications.